Activity: 02.11 - Complete Incident Management Process
The purpose of this activity is to ensure that the hand-over activities are completed as per plan. In this activity, The Incident Manager produce a consolidated view of how effectively the Incident Management activities are handled in the engagement, capture the experience gained and recommend any areas of improvement so that it can be reused in other services.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.11 - Complete Incident Management Process Incident Manager Handover Incident Management Produce Incident Management Summary Incident Manager Incident Management Handover Report Handover Incident Management Incident Management Summary Produce Incident Management Summary
Work Breakdown